Privacy Policy

Privacy Policy

Introduction

Welcome to https://funeral-support.thebestlocalpro.com (hereinafter referred to as “Funeral Support” or “we,” “us,” or “our”). We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is protected at all times. This Privacy Policy details the information we collect from you, how we use it, and the steps we take to safeguard your data in compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in electronic documents
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

  1. Our official website at https://funeral-support.thebestlocalpro.com
  2. Any applications or services offered through our platform
  3. Interactions on our social media channels and third-party platforms linked from our site
  4. Communications initiated by us, such as emails, phone calls, or text messages

Please note that this policy does not extend to privacy practices of third-party platforms, apps, products, or services accessed through links on our website. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy outlines the actions we take when:

  1. You utilize our applications and services as an authorized user
  2. You visit or interact with our websites associated with this Privacy Statement
  3. You engage with us through communications, including newsletters, emails, calls, or text messages/SMS

Personal Data Collection

We collect several types of personal data to enhance your experience and provide tailored services:

  • Account Information: Details related to your registration and account creation, such as username, email address, and password.
  • Payment Information: Credit card details, billing addresses, and transaction history for processing payments.
  • Financial Information: Data about your financial status or transactions, if shared with our financial service partners.
  • Purchase Information: Products or services you have purchased from us, including quantities and purchase dates.
  • Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile network information to identify your device.
  • Location Data: Information about your physical location when you use our location-based services.
  • Feedback: Comments, reviews, and responses provided by users regarding our products or services.
  • Social Media Information: User data from social media platforms if you choose to log in through these accounts on our platform.
  • Product Information: Details about the products or services that interest or engage you on our site.

We collect this information through various means, including direct user input, tracking technologies (like cookies and pixels), analytics tools, and third-party data providers.

Cookies

We employ cookies to enhance your experience on our website and gather insights for improvement:

  • Strictly Necessary Cookies: Essential for navigation and functionality, ensuring the secure and reliable operation of our services.
  • Preference Cookies: Used to remember user preferences, language settings, and display options.
  • Analytics Cookies: Track user behavior on our site to provide analytics and insights, improve performance, and enhance overall user experience.

Users can access and control non-essential cookies through our Cookie Manager, allowing you to customize your cookie preferences.

Retention and Deletion

We retain personal data for varying periods, depending on the purpose of collection and as required by law:

  • Data related to account management, payments, and customer support may be retained for the duration of your account’s active status and for a period after that to meet legal obligations.
  • Analytics and performance data are typically kept for 12 months to help us understand user behavior over time.
  • We delete or anonymize data when it is no longer required for the purposes collected, ensuring compliance with privacy regulations.

Security Measures

We prioritize the security of your personal data and employ robust measures:

  • Implementing encryption for data at rest and in transit to protect against unauthorized access.
  • Engaging secure third-party processing partners who adhere to strict data protection standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

Funeral Support does not knowingly collect personal data from individuals under the age of 18. We encourage parents or legal guardians to supervise their children’s online activities and protect their privacy.

Your Rights (Subject to Local Regulations)

Depending on your location, you may have specific rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: Requesting corrections or amendments if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Asking us to delete or remove your personal data from our systems.
  • Restriction: Limiting our processing of your data under certain circumstances.
  • Portability: Receiving a copy of your data in a structured, commonly used format and transferring it to another controller.
  • Objection: Opposing the processing of your data for specific purposes.
  • Non-Discrimination: The right to be free from discriminatory decisions based solely on your personal data.

To exercise these rights or if you have any data-related queries, please contact our Privacy Team via email at [email protected] or by post to the address provided below.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be posted on this page, and we encourage you to review it periodically.

Contact Information

For any questions, comments, or requests related to privacy or data protection, please reach out to:

Email: [email protected]
Address: [Privacy Team Address]